7 Smart Questions to Ask Before Choosing a Commercial Cleaning Partner
- Alessia Galeffi
- May 30, 2025
- 2 min read
Updated: Jun 11, 2025
Choosing a Commercial Cleaning Partner is a decision that goes beyond price. It’s about reliability, safety, and finding a team that understands your business needs.
In this post, I walk you through 7 smart questions every business should ask before committing to a cleaning company—covering everything from insurance and eco-friendly practices to scheduling flexibility and client references.
At Touch of Clean Aberdeen, we know that asking the right questions leads to stronger, more trusted partnerships.
1. What Kind of Businesses Do You Usually Work With?
Before anything else, find out whether the cleaning contractor has experience with businesses like yours. Cleaning a corporate office, a medical facility, or a warehouse all require different protocols, products, and standards.
At Touch of Clean Aberdeen, we specialize in commercial and office environments, so we understand what matters in your specific space—from discreet service to high hygiene standards.
2. Can You Provide Proof of Insurance and Health & Safety Compliance?
Don’t skip this one. A professional contractor should have full public liability insurance and be compliant with health and safety regulations. This protects both your business and theirs.
We always share our documentation upon request—it’s part of doing business responsibly.
3. Which Services Are Included—and Which Are Optional?
Some companies quote for basic cleaning only, while extras like deep carpet cleaning, window washing, or disinfection are added costs. Get a clear breakdown.
Touch of Clean Aberdeen offers tailored packages. We list exactly what's included and offer optional add-ons, so you always stay in control of your budget.
4. How Flexible Are You with Scheduling and Urgent Needs?
Things happen—maybe you need a one-off deep clean or last-minute help after an event. Ask how the company handles requests outside the regular schedule.
Our team is known for being responsive and adaptable. When our clients need us, we show up.
5. What Kind of Cleaning Products Do You Use?
Especially today, it’s important to know if your cleaning contractor uses safe, eco-conscious products. This protects both your workplace and their staff.
At Touch of Clean Aberdeen, we use professional-grade eco-friendly cleaning solutions that align with LEED-compliant standards—safer for your space and for our team.
6. How Is Pricing Structured—and Are There Any Hidden Fees?
A good contractor should be upfront about how pricing works, whether it’s a flat monthly rate, by square footage, or based on frequency. Hidden fees? Red flag.
We’re transparent from the start—no surprises. We’ll walk you through your quote and explain every line.
7. Can I See References or Testimonials from Past Clients?
Nothing builds confidence like hearing from existing clients. Ask for reviews, testimonials, or case studies.
We’re proud of our long-term partnerships and are happy to share references so you can hear directly from businesses like yours.
Final Thoughts
The right cleaning partner should feel like a seamless extension of your team—reliable, communicative, and aligned with your values. Asking the right questions is the first step to building that trust.
Touch of Clean Aberdeen is here not just to clean, but to care for your space, your people, and your reputation.
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